Cancellation/Refund Policy

 

This Cancellation and Refund Policy outlines the terms under which customers may cancel their orders and request refunds for products purchased from our store. It is essential to understand these terms to ensure a smooth transaction process.

Customers may cancel their orders within 24 hours of placing the order. To initiate a cancellation, customers must contact our customer service team via email or phone, providing their order number and the reason for cancellation. Orders that are canceled within this timeframe will be eligible for a full refund.

In cases where an order is canceled after the 24-hour period, the customer may be subject to a cancellation fee of 10% of the total order value. This fee is necessary to cover administrative costs incurred during the processing of the order.

Refunds will be processed within 7 to 10 business days after the cancellation request has been approved. The refund will be issued to the original payment method used during the purchase. It is important to note that processing times may vary depending on the financial institution involved.

For products that are defective or damaged upon arrival, customers must report the issue within 48 hours of receiving the product. A detailed description of the defect or damage, along with photographic evidence, should be provided to facilitate the refund process. If the claim is validated, customers will be eligible for a full refund or a replacement product, based on their preference.

Products that have been opened or used may not be eligible for a refund unless they are defective. This policy ensures that we maintain the quality and integrity of our products for all customers.

In the event of a refund request, customers are encouraged to review the terms outlined in this policy to ensure compliance. Our goal is to provide a transparent and fair process for cancellations and refunds, thereby fostering trust and satisfaction among our customers.

For any further inquiries regarding our Cancellation and Refund Policy, customers may reach out to our customer service team for assistance. We are committed to addressing any concerns and ensuring a positive experience for all customers.