Refund policy

Return & Refund Policy 

At Kidzotic, your satisfaction is our top priority. This Return & Refund Policy explains how returns, refunds, cancellations, and exchanges are handled when you shop with us.

1. Cancellation of Orders

You may cancel your order before it is shipped.

Once the order has been shipped, it cannot be canceled; however, you may return it after delivery under the returns section below.

2. Return Eligibility

To be eligible for a return and refund, the item must meet all of the following conditions:

Return request must be initiated within 30 days from the date of delivery.

The product must be unused, in original condition, and in its original packaging with tags attached.

Proof of purchase (order ID, invoice) must be provided.

Returns are accepted only in these cases:

    • Defective product

    • Damaged product

    • Incorrect item delivered

    • Product materially not as described on our website

Items used, worn, soiled, modified, or missing original packaging will not be accepted for a refund.

3. How to Initiate a Return

To begin a return:

  1. Contact us within 30 days of delivery via email or WhatsApp.

  2. Provide:

    • Order number

    • Photos and, if available, unboxing video showing the issue

    • Reason for return

Our team will review your request and provide instructions on how to return the item. You will be notified once your return is approved.

4. Return Shipping Costs

If the return is due to our error (defective, damaged, wrong item), we will cover the return shipping cost.

If the return is due to customer choice (change of mind, no longer needed), the customer may be responsible for return shipping charges.

Any return shipping cost terms will be clearly communicated when your return request is approved. 

5. Processing Refunds

Once the returned item arrives at our warehouse and passes inspection:

Prepaid orders: Refunds will be issued to the original payment method.

COD orders: Refunds will be issued via bank transfer or another agreed method.

Refunds are typically processed within 7–10 business days after the returned item is received and approved.

You will receive confirmation once the refund has been initiated.

6. Partial Refunds & Exceptions

Partial refunds may apply if:

The item is returned without original packaging, tags, or accessories.

Items show signs of use, damage, or wear beyond initial delivery condition.

Certain products (e.g., perishable goods, personalized/custom-made goods, hygiene-sensitive items) may be non-returnable unless defective or damaged upon arrival. We will clearly indicate any such exceptions on the specific product page.

7. Lost or Undelivered Items

If your order is not received or is lost in transit, please contact our support team promptly. We will investigate with the courier partner and resolve it according to our policies and shipping proof. Refunds will be processed if the package is confirmed lost and not delivered.

8. Contact Us

For all return and refund inquiries, please reach out:

Email:  support@kidzotic.com
WhatsApp / Phone: +91-7259535574
Customer Support Hours: Monday–Saturday (excluding national holidays)