Shipping policy

Shipping Policy

At Kidzotic, we are committed to delivering your order safely, reliably, and as quickly as possible. We proudly offer Free Shipping on all orders across India — with no minimum purchase and no hidden charges. This Shipping Policy explains how we handle order processing, delivery, tracking, and related logistics for customers nationwide.

Order Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • Processing time refers to the period before the order is handed over to the courier partner and does not include delivery time.

Shipping Coverage

We ship to all serviceable locations across India (PAN India).

Customers are responsible for providing accurate and complete shipping details at checkout, including full address, pin code, and contact number.

Delivery Time

  • Once dispatched, orders are typically delivered within 5–7 business days, depending on the delivery location.

  • Delivery timelines are estimates and may vary due to courier operations, weather conditions, regional holidays, or unforeseen logistical delays.

Shipping Charges

  • All orders placed on Kidzotic qualify for Free Shipping across India.

  • There is no minimum order value required to receive free shipping.

  • No additional shipping fees are charged at checkout for standard deliveries within India.

Order Tracking

  • Customers receive a shipping confirmation email or SMS with tracking details once the order is dispatched.

  • Tracking information may take up to 24 hours to become active.

  • Customers can track their shipment using the provided tracking link.

Delivery Issues & Delays

While we strive to meet the stated delivery timelines, delays may occur due to:

  • High order volumes

  • Courier service disruptions

  • Weather or natural events

  • Local or national holidays

Kidzotic is not responsible for delays caused by circumstances beyond our control but will assist customers in tracking and resolving delivery concerns.

Incorrect Address & Failed Delivery

Orders returned due to incorrect or incomplete address details, recipient unavailability, or refusal to accept delivery may require additional charges for re-delivery.

Kidzotic is not liable for delivery failures resulting from incorrect information provided by the customer.

Lost Shipments

In rare cases where an order is lost in transit, we will coordinate with the courier partner for investigation.

Resolution (replacement or refund) will be provided based on the courier’s final delivery status and verification outcome.

International Shipping

Currently, international shipping is not available.

Contact Information

For shipping-related inquiries, customers may contact us at:

Email: support@kidzotic.com
Customer Support: Monday – Saturday (excluding public holidays)