Terms of service

Welcome to Kidzotic. By accessing or using our website, you agree to be bound by the following Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. General Information

Kidzotic is an e-commerce platform offering kids and baby products. Throughout the site, the terms “we”, “us”, “our” refer to Kidzotic. These Terms apply to all users of the website, including browsers, customers, and merchants.

2. Eligibility to Use Our Services

By using this website, you confirm that:

  • You are at least 18 years old or accessing the site under the supervision of a parent or legal guardian

  • You are legally capable of entering into binding agreements

3. Product Information & Pricing

  • We make every effort to display product descriptions, prices, and images accurately

  • Product colors and appearance may slightly vary due to screen settings

  • Prices are subject to change without prior notice

  • Kidzotic reserves the right to modify or discontinue products at any time

4. Order Acceptance & Cancellation

  • Placing an order does not guarantee acceptance

  • Kidzotic reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, suspected fraud, or incomplete information

  • In case of cancellation, any payment received will be refunded as per our refund policy

5. Shipping & Delivery

  • Shipping and delivery timelines mentioned on the website are estimates and may vary due to logistics, weather, or unforeseen circumstances

  • Kidzotic is not responsible for delays caused by courier partners

6. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy, which is available on our website. By placing an order, you agree to the stated return and refund terms.

7. Payment Terms

  • We accept online payments and Cash on Delivery (if available)

  • All payments must be completed in full before order dispatch

  • Kidzotic uses secure third-party payment gateways and does not store payment details

8. Cash on Delivery (COD) Orders

  • Repeated order refusals or fake COD orders may lead to restriction or permanent blocking of COD facility for that customer

  • Kidzotic reserves the right to cancel COD orders without prior notice

9. User Responsibilities

You agree not to:

  • Provide false or misleading information

  • Use the website for unlawful purposes

  • Attempt to harm, hack, or misuse the website

  • Violate any applicable laws or regulations

10. Limitation of Liability

Kidzotic shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the product purchased.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Kidzotic and may not be copied, reproduced, or used without written permission.

12. Third-Party Services & Links

Our website may include links or services provided by third parties. Kidzotic is not responsible for the content, accuracy, or policies of third-party websites.

13. Changes to Terms of Service

Kidzotic reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on the website.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

15. Contact Information

For any questions regarding these Terms of Service, please contact us via WhatsApp or the contact details provided on our website.